Thailand online supermarket

Delivery within 24 hours anywhere in Thailand

Same day delivery in Bangkok & Nonthaburi

collection point in hua hin & pattaya

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FREQUENTLY ASKED QUESTIONS


What is Delishop? How does it work?

. Delishop is the 1st genuine online supermarket in Thailand. We offer a home delivery service everywhere in Thailand.

Before placing your first order, you need to create an account and set up your default address that needs to be properly filled with all important details such as building number, building name, room number, street name, district, a Thai phone number, etc. You can have as many addresses as you want. Then, you can now simply add the products you wish to order in the cart and proceed to Checkout once you’ve got everything. After that, you will be able to select a delivery date and timeslot as well as payment method. Then, you can review your order and click on Place Order to confirm.

 


DELIVERY INFORMATION

 

Where does Delishop deliver?

. We provide home delivery everywhere in Thailand. You can find all details about delivery on the page delivery information: clic here

 

When will I get my order?

For orders placed before noon, we offer a same-day delivery in Bangkok and Nonthaburi from Monday to Friday. You will be able to select the timeslot that suits you during the checkout.

. For all other provinces, we provide home delivery from Tuesday to Friday. If you place orders before 10.00 am, we’ll be able to deliver the following day.

 

What is the delivery fee?

. For Bangkok, the delivery is free for orders above 1,200 THB. If the orders are below, we only charge 80 THB.

. For Samut Prakan, Nonthaburi & Pathum Thani, the delivery is free for orders above 2,500 THB. If the orders are below, we only charge 150 THB.

. For all other destinations in Thailand, the delivery is free for orders above 6,000 THB. If the orders are below, we charge 390 THB for the delivery.

A delivery surcharge can be applied for some remote areas, clic here for more details.

 

How are my orders delivered?

. All orders are packed in our temperature controlled warehouse in a clean and food-safe environement in Bangkok.

. If your order contains fresh or frozen food, the products will be carefully packed in a climate controlled box with dry ice to guarantee that products will arrive in perfect condition.

 


ORDER & PRODUCT INFORMATION

 

How can I place an order?

. First, sign up to create an account.

. Then, simply browse our categories or use the search box to seek out specific items.

. When you find the items you want, select quantity, then click the green "Add to Cart" button.

. Once you've found everything you want, click on Checkout to select your delivery date and time-slot.

. You can choose the payment method and review your order and click on Place Order to confirm.

. You will receive a confirmation email after the order is completely placed.

 

If I can’t find the product I want, can I contact you to suggest it?

. We’re expanding our selection every week based on customer’s feedback. Please, feel free to contact us to suggest us the list of products you would like to find in Delishop.

 

What if I receive a product that I am dissatisfied with?

Your satisfaction is our priority. If you're dissatisfied, we want to hear from you. Please contact us prior to disposing any item that you are not satisfied with and we'd be happy to find a solution to reach your satisfaction.

 

 

PAYMENT AND BILLING

 

What payment methods do you accept?

. We offer 3 payment methods: (1) Cash On Delivery (2) PayPal and (3) Credit Card which we accept all major credit cards, including Visa and Master Card. All payments will be processed with highest level of security and encryption.

 

I have a coupon, how can I use it?

. You can simply activate the discount at My Cart page by entering the code in the discount box and click on [Apply Coupon].

 

Do you issue Tax ID invoice?

Should you need any Tax Invoice for your company’s purpose, you can also register a professional account with us and provide your Tax ID number. That way, your Tax ID will be shown on your invoice. 

 

 

Is there anything else I should know before placing my first order?

. I think we’ve covered most of the common questions. If you have any additional question, you can contact us via the live chat or this page. Last but not least, as you’ve read everything we think that you deserve a 200 THB coupon for your first order. Use code: WELCOME2U to get 200 THB (min order 990 THB).

 



       


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